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Lee's Newsletter



Shipping & Returns

Shipping

We ship Australia-wide via Australia Post.  Orders over $30.00 are shipped Registered parcel post  This costs a little more but we feel the extra cost is insurance against non-delivery.  Shipment will generally take place the next working day after receipt of order.  Your order should arrive within 5-10 working days after ordering, depending on your location.

Shipping costs are as follows:

Orders up to $30.00: $ 5.10
Orders $31.00 to $250.00: $11.77
Orders over $250.00: $15.00


(Additional $10 Shipping Cost applies to the Akubra Outback Club Hat in all cases)

International shipping will be available soon!  Please email us at sales@planetcountrystore.com.au to be notified once shipping is available to your selected country.

Returns Policy

You may return any unused item in its original packagin undamaged within 30 days of receipt.  Items can only be returned if it is the result of an error on our part or the item has a manufacturing defect.  Items cannot be returned if the wrong size or colour was ordered by you.

Before returning the item, you must email us at service@planetcountrystore.com.au to obtain a Return Merchandise Order (RMO).  This RMO must be attached to the item, returned and on receipt the item will be checked.  If the complaint is approved, the return postage you paid will be reimbursed.  You can get a refund for the item or exchange for another.